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Park Rules

Terms &

Conditions

The Following rules and policies are set in place to help us follow all of the local and nationwide laws, to help keep our nature environment clean, and to help all of our guests have a great and safe time while at the park.  Some are also set due to COVID, to keep everyone safe.

Please follow and respect these park rules, and please make sure you understand them before you visit. If you have any questions, please let us know. 

Reservations Are Required

Due to the ongoing pandemic and for the health and safety of our guests, we will be implementing special procedures to keep our guests and our employees safe as a precaution against COVID. One of our safety measures is limiting the capacity of guests we allow inside in a single day. It is the current law to have less than 50% capacity during MGCQ.

Because we do not want guests to drive a long distance just to find out that we do not have any more room, we are requiring reservations. Please use the reservation link and use the booking calendar to submit your reservation today! 

You must make your reservation for the correct number of people. We will only allow the number of guests on your reservation inside the park. 1 spot - 1 person or 1 PAX.

We Require Advance Payments

Because we have a limited capacity, our space can fill up pretty quickly. It is unfair to other guests if a reservation is submitted, but the guest does not show up. Due to this, we are requiring an advance payment of 50 Pesos per head to secure a reservation. Payment instructions are given at checkout.

Please pay your advance payment within the deadline given to avoid cancellation. If there are any issues with this, please contact us. 

Don't worry. The advance payment is not an extra fee and will be applied to your total when you check in. Also, you will not have to pay for those that do not end up showing up. The advanced payment for those people that do not show will just be applied to those who do show. 

Adding Additional Guests to Reservation

To add guests, we ask that you make a new reservation for the additional guests only. You will have multiple reservations, and we will join them together at check-in. 

Kindly note that there must be available spots on your reservation date to add additional guests to your reservation. If we are already fully booked, then you cannot add additional guests. 1 spot = 1 PAX or 1 person. 

Please make your reservation for the correct number of guests. If you think more people might join, please include them in your initial reservation. It is easier to minus guests from your group than to add, especially if we are fully booked. 

Redeeming Gift Certificates

When redeeming gift certificates, the name of the reservation must match the name on the certificate. Gift Certificates cannot be sold or transferred. If the name on the certificate needs to be corrected, please let us know. Send us a picture or scan of the gift certificate after you book so we can credit it to your reservation. Please send it to: reservations@cascadesnaturepark.com 

Social Distancing and Safety Protocols

All guests must also wear a face mask, and a face shield is highly encouraged. 1.5 Meter social distancing will be enforced. A mask will not be required while underwater swimming only. We will also be taking temperatures at our entrance. Guests will fill out a contact tracing form, liability waiver, and hands will be sprayed with alcohol. 

We have a very large space, so all tables will have plenty of space between them. We disinfect all tables and chairs after each use. We also have a hand wash station for you to wash your hands frequently.

We will be limiting our capacity to 180 guests, which is less than 50% of our capacity. This is to ensure that everyone can have a great time with plenty of space to enjoy while also staying safe.

Tables and cottages cannot be moved together. We must follow capacity limits.

Corkage Policy

As you may notice, we do not have any garbage cans around our park. This is due to our corkage policy set in place. Please make sure you understand the following:

We do allow outside food and soft drinks.

NO OUTSIDE ALCOHOL!

We do charge a corkage fee depending on the group size. It will range from 200 and 300 for smaller groups, and 600 for larger groups. The fee is a flat fee per group only. The corkage fee is due up-front.

With the corkage fee, we will allow you to leave your garbage at the park.

Please place all the garbage inside garbage bags and leave them at your table. Please clean as you go. 

To help many families save money, we will also refund your corkage fee if you bring your garbage home and dispose of at your house. We will give you back the corkage fee after an inspection of your area and we can verify that you have taken the garbage home.

For a summary, please see below. You can choose Option 1 OR Option 2

Corkage Fee Options

Option 1

200 Peso Corkage Fee

(for groups of less than 10)

300 Corkage Fee

(for groups of 10 or more)

600 Corkage Fee

(for groups of 30 or more)

You can leave your garbage bags at your table

or cottage and we will dispose of the garbage

Option 2

Full Refund of Corkage Fee

For those families who wish to save money, we will refund your corkage fee if you bring the garbage home and dispose of at home.

We will just verify your area before you leave.

 

If you do not wish to bring the garbage home, then you may leave the garbage at your table or cottage, and we will not refund the corkage fee.  

Swimming  - Attire & Showering

You must wear proper swim attire if you wish to use our pool. Infants that are not potty trained must wear a swim diaper. We sell swim diapers at our bar. 

All guests must also shower before swimming in the pool or lake.

No Outside Alcohol

All coolers and containers are subject to search upon entry and while on the premises. Outside Alcohol is strictly not allowed. If you are caught with outside alcohol, you may be asked to leave the park without a refund. 

No Smoking Policy

We are a SMOKE-FREE park. We do not allow smoking anywhere on our property. Please inform all of your guests about this rule. If any guests are caught smoking, the guest may be asked to leave the park without a refund.

Our Plants

We are a nature park and have planted several plants and trees to add the beauty of the property. Please leave our plants untouched. Any destruction of our plants including its leaves will result in one being asked to leave the park without a refund.

Music / Speakers / Shouting

Please respect the guests around you and keep your music speakers at its lowest settings. The sound should not be heard from beyond your table or cottage. We do not allow any music speakers in our Lakeside area. No lout noises or shouting also. 

No Pets Policy

Unfortunately, we do not allow pets at this time. We are unable to take any exceptions to this policy. Small pets or pets in a cage / crate will still not be allowed.

Enter At Your Own Risk

We require all guests to sign liability waivers before entering the park. This will be done at the front gate.

Please understand that we are a nature park and we are surrounded by nature. While we do our best to control nature and its creatures in our area, we are unable to eliminate them all. You may encounter some ants, spiders, mosquitoes, and other insects on your visit. We are unable to issue refunds due to this. We are also unable to issue refunds due to weather conditions. We are open rain or shine.

Also, please watch your step in all areas, especially around wet areas such as the pond or pool. Note that we are not liable for any accidents or injury caused by one's negligence.

Please note that we are not liable for theft or damage to vehicles on our property.  We are also not responsible for loss or damage to belongings or property. Please keep your valuables with you.

We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, in our sole and absolute discretion.

Refund  and Cancellation / Reschedule Policy

Your advance payments / deposits, tickets, and purchases are non-refundable. If for some reason you are unable to attend on the date of your reservation, we can entertain a date change only. 

In order for us to be able to apply your payment to a new reservation date, we will need to be notified at least by 24 Hours before your reservation date. That way, we can reschedule your reservation properly and give the space to other groups who want to attend. If you do not reschedule by 24 Hours before your reservation date, your payment may be forfeited. 

Overnight Stay

At this time, we do not offer overnight stay. We close promptly at 5:00 PM daily.

Grilling

Grilling is only allowed in our grilling area. You may bring your own grill or you may rent one from us. 

Professional Photography Policy / Pictorial Pass

No professional photography, including drones, without our permission. 

To reserve a pictorial pass, you must be a professional photographer with a registered photography business who is being paid for a photoshoot, or someone who has hired a professional photography company for a photoshoot. This pass cannot be reserved for regular day use when we are fully booked for day passes. If it is discovered that this pass has been reserved for regular day use only, the reservation is subject to cancellation at any time.  We may also require the photographer to appear during check-in for verification. 

You can only book 1 pictorial pass per customer, per day. You cannot book more than 1 pictorial pass on the same date. Separate dates are okay. 

Contact us at: info@cascadesnaturepark.com

or reach us on FB messenger.

We do not have anyone to cover our phones at this time, so we will ask that you message us on Facebook or email us with your questions.

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