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Day Use Questions

Do you require masks and face shields?


Yes! We do require masks and you will need to wear one throughout the park! It is very important that you wear a mask when you are walking around! The only exception is when you are swimming or eating. Face shields are not required, but highly recommended. All of our employees will be wearing masks and face shields.




Do you allow children and seniors?


Due to the safety procedures that we have implemented, and because we keep our front gate closed and require reservations, seniors and children are allowed in our park. Please add them to your reservation.




What are your hours?


We are open from 9 am to 5 pm daily, rain or shine. We do not offer overnight hours or accommodations. These hours can be extended for exclusive private rentals of our park.




What are your rates?


Please visit the rates section on our website. https://www.cascadesnaturepark.com/day-pass-walk-ins/day-pass-rates




Do you allow pets?


Sorry. Unfortunately, we do not allow pets at this time. We are not able to take any exceptions to this and small pets or pets in a cage / crate are still not allowed.




Do you allow overnight stay?


We do not have any overnight accommodations at this time. If you are a group of 30 or more and want to inquire about overnight camping, please reach out to us. We do not allow overnight camping for groups of less than 30.




Will you allow people to bring food or drinks? Do you charge a corkage fee? Will you also offer food and drinks?


We do allow outside food and soft drinks to be brought inside our park. Please see the information regarding corkage below. NO OUTSIDE ALCOHOL! We do charge a corkage fee of 200 or 300 Pesos, depending on your group size. Some larger groups may be charged 600. We will dispose of your garbage for you. However, if you do not want to pay the corkage fee, we give you the option to dispose of your own garbage without paying the corkage fee. For a summary, please see below. You can choose Option 1 OR Option 2




Can I make a reservation? How do I?


Yes, we will allow bookings up to 25 days in advance for day pass users. Private exclusive books can be made at any time, with up to 25 days notice for a desired date. We are unable to take any reservations over the phone or through fb messenger. You can book a reservation on our website at any time. Please visit the link below: https://www.cascadesnaturepark.com/day-pass-walk-ins/reservations




Do you have a contact number? What is the best way to contact you?


The best way to contact us is through facebook messenger. You can also email us. Our email address is: info@cascadesnaturepark.com Due to limited staffing, our phone operations are limited and do not have staffing to answer the phone lines. Please note that we are unable to take a reservation over the phone.




Do you have a grill / grilling area?


Yes, we do have a grilling area. We do not offer a grill due to sanitary reasons for covid. You can bring your own grill at no charge or you can rent one from us for a fee. 200 with charcoal, and 150 if you bring your own charcoal. Grilling is only allowed in our grilling area and will not be tolerated anywhere else in the park. Gas or charcoal grills only. No electric cooking appliances.




Do you allow night swimming?


Sorry. Unfortunately, we close our doors at 5 pm and ask all guests to leave for the day.




Do you allow outside alcohol?


Sorry. Unfortunately, we do not allow outside alcohol. You may purchase alcohol from our bar.




Do you allow music / speakers?


Sorry, most of our guests visit to enjoy the peacefulness of nature. Therefore, we do not allow out music. Any speakers must be kept at the lowest volume setting so that only your group can hear it. We do not allow loud music or loud shouting.




Where are you located?


We are located in Magay, Compostela. We are in the subdivision across the street from Magay Elementary School. You will see our sign near the main highway. We are walking distance from the main highway and the road to us is very flat. Very easy to get to! See the map for more details:




What kind of business are you? / What services will you be offering?


See our "About Us" Section on our website.




How big /deep is the pool?


We believe we have one of the largest pools in northern Cebu. Our pool is over 600 square meters! Our pool is divided into two sections. The main section is at a constant depth of 48 inches, or about 122 centimetres. The smaller section that is more kid friendly is at a depth of 36 inches or about 92 centimetres. The smaller section has steps / seats all around for the smaller ones. Don’t forget about the waterfall in the pools corner!




Are you hiring?


Due to COVID-19, we will not be hiring any office staff at this time. As things improve closer to the end of the year, office positions may open up.




Do you require reservations? / Do you allow Walk ins?


While we are still under MGCQ, we will be requiring reservations. Please book on our website.





Making a Reservation

Do you allow Walk-ins? / Do you require reservations?






Park Rules - Terms and Conditions

Reservations Are Required


Due to the ongoing pandemic and for the health and safety of our guests, we will be implementing special procedures to keep our guests and our employees safe as a precaution against COVID. One of our safety measures is limiting the capacity of guests we allow inside in a single day. It is the current law to have less than 50% capacity during MGCQ. Because we do not want guests to drive a long distance just to find out that we do not have any more room, we are requiring reservations. Please use the reservation link and use the booking calendar to submit your reservation today! You must make your reservation for the correct number of people. We will only allow the number of guests on your reservation inside the park. 1 spot - 1 person or 1 PAX.




Reservation Advance Payments


Because we have a limited capacity, our space can fill up pretty quickly. It is unfair to other guests if a reservation is submitted, but the guest does not show up. Due to this, we are requiring an advance payment of 50 Pesos per head to secure a reservation. Payment instructions are given at checkout. Please pay your advance payment within 4 business days from the date you submit your reservation request in order to hold your reservation. If there are any issues with this, please contact us. If your reservation request is less than 4 days away from your reservation date, there is no need to make a deposit. You can pay upon arrival. Don't worry. The advance payment is not an extra fee and will be applied to your total when you check in. Also, you will not have to pay for those that do not end up showing up. The advanced payment for those people that do not show will just be applied to those who do show.




Adding Additional Guests to Reservation


To add guests, we ask that you make a new reservation for the additional guests only. You will have multiple reservations, and we will join them together at check-in. Kindly note that there must be available spots on your reservation date to add additional guests to your reservation. If we are already fully booked, then you cannot add additional guests. 1 spot = 1 PAX or 1 person. Please make your reservation for the correct number of guests. If you think more people might join, please include them in your initial reservation. It is easier to minus guests from your group than to add, especially if we are fully booked.




Redeeming Gift Certificates


When redeeming gift certificates, the name of the reservation must match the name on the certificate. Gift Certificates cannot be sold or transferred. If the name on the certificate needs to be corrected, please let us know. Send us a picture or scan of the gift certificate after you book so we can credit it to your reservation. Please send it to: reservations@cascadesnaturepark.com




Social Distancing and Safety Protocols


All guests must also wear a face mask, and a face shield is highly encouraged. 1.5 Meter social distancing will be enforced. A mask will not be required while underwater swimming only. We will also be taking temperatures at our entrance. Guests will fill out a contact tracing form, liability waiver, and hands will be sprayed with alcohol. We have a very large space, so all tables will have plenty of space between them. We disinfect all tables and chairs after each use. We also have a hand wash station for you to wash your hands frequently. We will be limiting our capacity to 180 guests, which is less than 50% of our capacity. This is to ensure that everyone can have a great time with plenty of space to enjoy while also staying safe. Tables and cottages cannot be moved together. We must follow capacity limits.




Corkage and Disposing of Garbage


We do allow outside food and soft drinks to be brought inside our park. Please see the information regarding corkage below. NO OUTSIDE ALCOHOL! We do charge a corkage fee of 200 or 300 Pesos, depending on your group size. Some larger groups may be charged 600. We will dispose of your garbage for you. However, if you do not want to pay the corkage fee, we give you the option to dispose of your own garbage without paying the corkage fee. For a summary, please see below. You can choose Option 1 OR Option 2




Swimming  - Attire & Showering


You must wear proper swim attire if you wish to use our pool. Infants that are not potty trained must wear a swim diaper. We sell swim diapers at our bar. All guests must also shower before swimming in the pool or lake.




No Outside Alcohol


All coolers and containers are subject to search upon entry and while on the premises. Outside Alcohol is strictly not allowed. If you are caught with outside alcohol, you may be asked to leave the park without a refund.




No Smoking Policy


We are a SMOKE-FREE park. We do not allow smoking anywhere on our property. Please inform all of your guests about this rule. If any guests are caught smoking, the guest may be asked to leave the park without a refund.




Our Plants


We are a nature park and have planted several plants and trees to add the beauty of the property. Please leave our plants untouched. Any destruction of our plants including its leaves will result in one being asked to leave the park without a refund.




Music / Speakers / Shouting


Please respect the guests around you and keep your music speakers at its lowest settings. The sound should not be heard from beyond your table or cottage. We do not allow any music speakers in our Lakeside area. No lout noises or shouting also.




No Pets Policy


Unfortunately, we do not allow pets at this time. We are unable to take any exceptions to this policy. Small pets or pets in a cage / crate will still not be allowed.




Enter At Your Own Risk


We require all guests to sign liability waivers before entering the park. This will be done at the front gate. Please understand that we are a nature park and we are surrounded by nature. While we do our best to control nature and its creatures in our area, we are unable to eliminate them all. You may encounter some ants, spiders, mosquitoes, and other insects on your visit. We are unable to issue refunds due to this. We are also unable to issue refunds due to weather conditions. We are open rain or shine. Also, please watch your step in all areas, especially around wet areas such as the pond or pool. Note that we are not liable for any accidents or injury caused by one's negligence. Please note that we are not liable for theft or damage to vehicles on our property. We are also not responsible for loss or damage to belongings or property. Please keep your valuables with you. We reserve the right to prohibit any other activity that we determine may be harmful or disruptive, in our sole and absolute discretion.




Refund  and Cancellation / Reschedule Policy


Your advance payments / deposits, tickets, and purchases are non-refundable. If for some reason you are unable to attend on the date of your reservation, we can entertain a date change only. In order for us to be able to apply your payment to a new reservation date, we will need to be notified at least by 8 am on your reservation date. That way, we can reschedule your reservation properly. If you do not reschedule by 8 am on your reservation date, your payment may be forfeited.




Overnight Stay


At this time, we do not offer overnight stay. We close promptly at 5:00 PM daily.




Grilling


Grilling is only allowed in our grilling area. You may bring your own grill or you may rent one from us. Gas or charcoal only. No electric appliance.




Professional Photography Policy / Pictorial Pass


No professional photography, including drones, without our permission. To reserve a pictorial pass, you must be a professional photographer with a registered photography business who is being paid for a photoshoot, or someone who has hired a professional photography company for a photoshoot. This pass cannot be reserved for regular day use when we are fully booked for day passes. If it is discovered that this pass has been reserved for regular day use only, the reservation is subject to cancellation at any time. We may also require the photographer to appear during check-in for verification. You can only book 1 pictorial pass per customer, per day. You cannot book more than 1 pictorial pass on the same date. Separate dates are okay.